Privacy Policy

Effective Date: July 1, 2026

Last Updated: August 7, 2026

COMMÁ Concept Store, operated by COMMA RETAIL GROUP LLC ("we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, shop at our Palm Springs boutique, or interact with our services.

We comply with the California Online Privacy Protection Act (CalOPPA) and applicable California privacy laws.

1. Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Information"). This includes:

Contact & Identification Data: Name, billing address, shipping address, email address, and phone number.
Transaction & Purchase History: Details about products purchased, order totals, transaction dates, and fulfillment history.
Payment Information: Payment card details (processed securely via encrypted payment gateways; we do not store full payment card numbers on our servers).
Technical & Usage Data: IP address, browser type, device details, pages viewed, and navigation paths collected via session cookies and web analytics.
Communications: Any information provided when you email support or sign up for store updates.

2. How We Collect Your Information

We collect information through three primary methods:

Directly from You: When you complete a transaction online or in-store, request a receipt, or contact us via email.
Automated Technologies: When you browse our website, standard cookies and analytics tools collect technical browsing data.
Third-Party Service Providers: Through our point-of-sale and e-commerce infrastructure powered by Lightspeed Commerce.

3. Payment Security & Dedicated Network Infrastructure

We prioritize the security of your financial data. In addition to industry-standard SSL encryption and PCI-DSS compliant payment processing through Lightspeed, our physical boutique utilizes a private, dedicated network router solely for credit card transactions and POS data.

This isolated network architecture ensures that payment card processing is kept strictly separate from public or general store internet traffic, providing the highest level of data security and privacy for your transactions.

4. How We Use Your Information

We use the information we collect to:

Fulfill and manage online and in-store orders, shipments, returns, and exchanges.
Process payments securely and prevent fraudulent transactions.
Send order confirmations, e-receipts, and customer service updates.
Analyze website traffic to improve our boutique offerings and online shopping experience.
Comply with applicable legal, tax, and reporting obligations.

5. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal information to third parties. We share data only with trusted service providers necessary to operate our retail business:

Lightspeed Commerce: Powers our online webstore, inventory management, and in-store point-of-sale system.
Payment Processors: PCI-compliant payment gateways that process credit card transactions.
Shipping Carriers: Delivery services (e.g., USPS, UPS, FedEx) used to fulfill and track online orders.

6. Cookies and Tracking Technologies

Our website uses cookies to remember items in your shopping cart, maintain session preferences, and gather aggregate site traffic analytics. You may choose to disable or block cookies in your web browser settings, though doing so may limit certain functionality of our online checkout.

7. Your California Privacy Rights

Under California privacy laws (including CalOPPA and CCPA/CPRA as applicable):

Right to Know & Access: You may request details regarding the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request that we delete personal information we have collected, subject to legal and transaction-retention exceptions.
Do Not Track Signals: We recognize browser-based Global Privacy Control (GPC) signals where required by California law.
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the information in Section 9 below.

8. Children's Privacy

Our website and boutique services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

COMMA RETAIL GROUP LLC dba COMMÁ Concept Store

301 North Palm Canyon Drive, Suite 103123, Palm Springs, California 92262

Email: support@comma-concept.com

Phone: (442) 381-7128