Payment & Shipping Policy
Effective Date: July 1, 2026
Last Updated: August 7, 2026
COMMÁ Concept Store, operated by COMMA RETAIL GROUP LLC ("we," "us," or "our"), is committed to delivering a seamless shopping experience for our online customers. Please review our accepted payment methods, order processing procedures, and shipping terms below.
1. Accepted Payment Methods
We accept major credit and debit cards for both online and in-store transactions:
- Visa
- Mastercard
- American Express (Amex)
- Discover
All online payments are securely encrypted and processed through PCI-compliant payment gateways. For security purposes, billing information provided during online checkout must match the billing address on file with your card issuing bank.
Note: COMMÁ Concept Store does not accept cash, personal checks, or money orders.
2. Order Processing & Handling Time
- Processing Window: Standard online orders are processed and packed within 1 to 3 business days (Monday through Friday, excluding federal holidays) prior to carrier dispatch.
- Order Modifications: Once an order has been placed, we begin processing it immediately. If you need to request an address change or order cancellation, please contact us at support@comma-concept.com as soon as possible. While we will make every effort to accommodate changes before dispatch, we cannot modify orders once handed over to the carrier.
3. Shipping Carrier & Delivery Methods
We partner exclusively with DHL to ensure fast, reliable, and trackable shipping for all online orders.
- Domestic Shipping: Orders shipped within the United States are delivered via DHL Express or DHL eCommerce services. Estimated transit times typically range from 2 to 5 business days depending on destination.
- Tracking Your Order: Once your package has been scanned and picked up by DHL, you will receive an automated shipping confirmation email containing your DHL tracking number. You can track your shipment directly at DHL.com.
4. Shipping Rates & Signature Requirements
- Calculated Rates: Shipping rates are calculated at checkout based on destination, package weight, and carrier service.
- Signature Upon Delivery: To protect high-value boutique purchases (including fine jewelry, designer bags, and small leather goods), COMMÁ Concept Store reserves the right to require a direct signature upon delivery.
5. Delivery Issues, Lost Packages & Address Errors
- P.O. Boxes: Because DHL requires physical delivery addresses for certain service tiers, please provide a valid street address at checkout.
- Delays & Carrier Mishaps: While we work closely with DHL to ensure timely delivery, COMMÁ Concept Store is not responsible for transit delays caused by extreme weather, national holidays, or carrier disruptions.
- Lost or Stolen Packages: Once DHL confirms package delivery to the address provided at checkout, responsibility transfers to the customer. If your tracking indicates "Delivered" but you have not received your parcel, please contact DHL tracking support immediately and notify our team at support@comma-concept.com.
6. Contact Us
If you have any questions regarding your order status, payment processing, or DHL shipping details, please reach out to us at:
COMMA RETAIL GROUP LLC dba COMMÁ Concept Store
301 North Palm Canyon Drive, Suite 103123, Palm Springs, California 92262
Email: support@comma-concept.com
Phone: (442) 381-7128
