Return Policy

Effective Date: July 1, 2026

Last Updated: August 7, 2026

COMMÁ Concept Store, operated by COMMA RETAIL GROUP LLC ("we," "us," or "our"), strives to ensure you are completely satisfied with your purchase. Please review our return and exchange guidelines below carefully before making a purchase.

1. Return & Exchange Eligibility

Returns or exchanges must be initiated and completed within seven (7) days of the original purchase date (for in-store purchases) or the delivery date (for online orders).

To be eligible for a return or exchange, all items must meet the following criteria:

Items must be unworn, unwashed, unaltered, and undamaged.
Items must be in their original condition with all original tags attached, including both designer/brand tags and original COMMÁ Concept Store price tags.

2. Final Sale Items

In accordance with health, hygiene, and boutique standards, the following items are FINAL SALE and cannot be returned, exchanged, or credited under any circumstances:

Swimwear
Accessories: Jewelry, bags, and small leather goods.
Exchanged Items: Any item acquired through a previous return or exchange is strictly final sale.

3. Refunds, Payments & Processing Fees

Original Form of Payment: Approved refunds will be issued solely to the original form of payment used at checkout.
No Cash Refunds: No cash refunds will be given under any circumstances (COMMÁ Concept Store does not accept or process cash payments).
Online Return Processing Fee: All online orders that are returned or exchanged are subject to a $25 processing fee, which will be deducted from the final refund or exchange balance.
Shipping Fees: Original shipping costs are non-refundable, and customers are responsible for return shipping label costs unless the return is due to an error on our part.

4. How to Initiate an Online Return or Exchange

To initiate a return or exchange for an online order, you must email us directly at support@comma-concept.com within seven (7) days of delivery:

Send an email with your Order Number and the item(s) you wish to return or exchange.
Our support team will review your request and provide a Return Authorization along with return instructions.
Unapproved returns sent without prior email authorization will not be processed.

For in-store purchases, simply bring the eligible item(s) and receipt to our Palm Springs boutique within seven (7) days of purchase.

5. Contact Us

If you have questions regarding our Return & Refund Policy, please contact us at:

COMMA RETAIL GROUP LLC dba COMMÁ Concept Store

301 North Palm Canyon Drive, Suite 103123, Palm Springs, California 92262

Email: support@comma-concept.com

Phone: (442) 381-7128